Refund Policy

Return & Refund Policy
Thank you for shopping at Sophie's Closet. We value your satisfaction and aim to provide a transparent, fair, and reliable shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
📌 1. Return Conditions
To be eligible for a return, please ensure that the following conditions are met:
  • 🔹 Return Window: You have 30 days from the date you received your item to request a return.
  • 🔹 Item Condition: The item must be unused, unwashed, unaltered, and in the same condition that you received it.
  • 🔹 Packaging: The item must be in its original packaging with all original tags attached.
  • 🔹 Proof of Purchase: A valid receipt or proof of purchase is required to process your return.
📌 2. Non-Returnable Items
For hygiene and safety reasons, the following types of items cannot be returned:
  • ❌ Perishable goods or items with a limited shelf life.
  • ❌ Intimate apparel, swimwear, or cosmetics that have been opened or unsealed.
  • ❌ Custom-made, personalized, or altered items.
  • ❌ Gift cards.
📌 3. How to Initiate a Return
We have made our return process simple and straightforward:
  1. ✉️ Step 1: Contact our support team by sending an email to info@sophies-closet.com. Please include your order number and the reason for the return.
  2. 📦 Step 2: Our team will review your request within 2 business days and provide you with the return shipping address and instructions.
  3. 🚚 Step 3: Package the item securely and ship it back to us using a trackable shipping service.
Please note: Unless the item arrived damaged or incorrect due to our error, the customer is responsible for paying the return shipping costs.
📌 4. Refunds and Processing
Once we receive and inspect your returned item, we will process your refund immediately according to these steps:
  • 🟢 Inspection: We will notify you via email that we have received your returned item and inform you whether the return is approved or rejected based on its condition.
  • 🟢 Approval: If approved, your refund will be processed immediately.
  • 🟢 Credit: The funds will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or card issuer.
📌 5. Damaged, Defective, or Incorrect Items
We take full responsibility for our products. In accordance with honest trade practices, if an item arrives defective, damaged, or if you received the wrong item:
  • ⚠️ Please contact us immediately at info@sophies-closet.com with photos of the issue.
  • ⚠️ We will arrange a replacement or a full refund at zero extra cost to you.
  • ⚠️ We will cover all return shipping fees for defective or incorrect orders.
📌 6. Contact Us
If you have any questions about our Return Policy, please do not hesitate to reach out to us:
  • 📧 Email: info@sophies-closet.com
  • 🌐 Website: Sophie's Closet