Shipping Policy

Shipping Policy
Welcome to Sophie's Closet. We are dedicated to delivering your orders safely, securely, and as quickly as possible. Below you will find the details of our shipping procedures, timelines, and costs.
📌 1. Order Processing Time
We process orders promptly to ensure quick delivery:
  • 🔹 Processing Window: All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation.
  • 🔹 Notification: You will receive a second email notification with tracking information once your order has officially shipped.
📌 2. Shipping Rates and Delivery Estimates
We offer reliable shipping options with transparent pricing. Shipping charges for your order will be calculated and displayed clearly at checkout:
  • 🚚 Standard Shipping: Estimated delivery within 5 to 10 business days.
  • ⚡ Express Shipping: Estimated delivery within 2 to 5 business days.
  • 🟢 Free Shipping: We offer free standard shipping on all orders over a specific order value (as specified on our store banner during checkout).
Please note: Delivery delays can occasionally occur due to custom clearances or courier delays beyond our control. We will always communicate updates transparently if this occurs.
📌 3. Shipment Tracking
We believe in full transparency during transit:
  • ✔️ Tracking Number: Once your package is handed over to the courier, you will receive a tracking number via email.
  • ✔️ Live Status: You can use this number to track the real-time location and estimated delivery window of your package on our carrier's tracking portal.
📌 4. International Shipping
We proudly ship to multiple destinations worldwide:
  • 🌍 Customs and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
  • ⚠️ Responsibility: Sophie's Closet is not responsible for these charges if they are applied; they are the responsibility of the customer as per international trade regulations.
📌 5. Missing, Lost, or Wrong Addresses
To protect both parties and ensure successful delivery:
  • ❌ Address Accuracy: Please double-check your shipping address during checkout. We cannot be held responsible for shipments that are lost or undelivered due to an incorrect or incomplete address provided by the buyer.
  • 📬 Lost Packages: If your tracking status shows "delivered" but you have not received your package, please contact us immediately at info@sophies-closet.com so we can open an investigation with the courier service.
📌 6. Contact Information
If you have any questions or concerns regarding the delivery of your order, our customer support team is ready to assist you:
  • 📧 Email: info@sophies-closet.com
  • 🌐 Website: Sophie's Closet